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Our salon policy

We kindly ask for a minimum of 48 hours’ notice to cancel or reschedule any appointment - this includes cancellations due to illness. Late notice will result in the loss of your deposit, as it allows us limited time to offer the booking to another client.

All deposits are non-refundable and non-transferable.
However, if you cancel or reschedule with the required notice, your deposit will remain as a credit on your account to use at a future appointment. Please note, this credit cannot be transferred or used as a gift voucher.

To ensure we allow the correct booking time, please select your hair length accurately when booking:

  • Short: Above the ear

  • Medium: Around the collarbone

  • Long: Around bra strap length

  • Extra Long: Below the bra strap

Please note: Prices and appointment durations may vary depending on your individual hair type, thickness and specific service requirements.

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